By accessing and using this website, you agree to be bound by these Terms & Conditions, all applicable laws, and regulations. You acknowledge that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this website.

All materials contained on this website are protected by applicable copyright, trademark, and intellectual property laws.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Sultanate of Oman.

You irrevocably submit to the exclusive jurisdiction of the courts of the Sultanate of Oman for the resolution of any disputes arising out of or relating to the use of this website or its services.

At GUMRAH, the privacy and security of our customers are among our highest priorities.

We do not sell, rent, share, or disclose customer information to any third party except where required by law or necessary to provide our services.

When you submit personal information through our website, we take all reasonable measures to protect that information both online and offline.

We utilize a variety of security technologies and procedures to safeguard your personal information against unauthorized access, use, modification, or disclosure.

Personal information is stored on secure systems with restricted access available only to authorized personnel. Our employees are regularly trained on data protection and information security practices to ensure the confidentiality and safety of customer information.

You are responsible for maintaining the confidentiality of your account information and password, as well as restricting access to your device and account.

You agree to accept responsibility for all activities that occur under your account or password.

If you are under the age of 18, you may use our services only with the involvement and supervision of a parent or legal guardian.

We reserve the right, at our sole discretion, to:

• Refuse service.
• Suspend or terminate accounts.
• Remove or modify content.
• Cancel orders.

Upon delivery, you may be required to provide an electronic signature or sign a copy of the invoice. Such signature shall constitute confirmation that the products listed on the invoice have been received in full and in good condition.

If you are not available at the specified delivery address, the order may be delivered to any person present at that address. Their signature, whether electronic or written, shall be considered proof of delivery and receipt of the order by the customer.

If our delivery representative reaches the specified address but is unable to complete the delivery, please contact Customer Service to arrange an alternative delivery date.

The Company shall not be held responsible for any order that remains undelivered or unclaimed for more than thirty (30) days from the date of the order.

Customer satisfaction is important to us. Products may be returned or exchanged subject to the following conditions:

• Return or exchange requests must be submitted within 7 days from the date of delivery.
• The product must be unused, unopened, and in its original packaging, including all accessories and materials.
• Opened or used products cannot be returned or exchanged unless there is a manufacturing defect.
• If the product arrives damaged or differs from the order placed, customers must contact Customer Service within 48 hours of delivery and provide supporting photographs.
• Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider and banking institution.

If you have any questions regarding these Terms & Conditions, Privacy Policy, Shipping Policy, or Return & Refund Policy, please contact us through our official customer service channels.

GUMRAH

Last Updated: June 2026